Privacy Policy – Maine Marketing
Last updated: January 2025
1. About Us
Maine Marketing (“we”, “our”, “us”) provides digital marketing, web development, and brand strategy services to businesses across Australia.
We are committed to protecting your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What Personal Information We Collect
We may collect:
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Name, email address, phone number, business name
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Billing and payment details (processed via third-party providers – we do not store full card numbers)
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Account login details for websites or marketing platforms we manage on your behalf (with your consent)
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Information you provide in project briefs, forms, or email enquiries
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Website usage data (IP address, browser type, analytics)
3. How We Collect Personal Information
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Directly from you when you engage us, request a quote, or sign up to our services
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Through our websites when you fill out forms or use our contact pages
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Automatically through cookies, analytics tools (e.g., Google Analytics), and third-party integrations
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From trusted partners and service providers we use to deliver projects
4. Why We Collect and Use Personal Information
We use personal information to:
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Provide and manage our marketing and web services
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Process invoices and payments
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Communicate about projects, updates, and support
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Send newsletters or marketing content (if you opt in)
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Improve our website and services through analytics
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Comply with legal and regulatory obligations
5. Disclosure of Personal Information
We may share information with:
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Payment providers (e.g., Stripe, PayPal)
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Marketing and technical platforms (e.g., Google, Meta, Mailchimp, WordPress)
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Website hosting or IT providers supporting our services
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Legal or regulatory bodies if required by law
We do not sell or rent your information to third parties.
6. Storage and Security
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All websites use SSL/TLS encryption for secure transmission
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Sensitive data is encrypted and securely stored
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Passwords are stored using secure one-way hashing
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Staff access is restricted and protected with multi-factor authentication
7. International Transfers
Some service providers we use (e.g., Google, Meta, Mailchimp) may store data overseas.
We take reasonable steps to ensure they comply with the APPs.
8. Cookies and Tracking
We use cookies and similar technologies to:
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Enable core website functionality
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Collect anonymous analytics to improve services
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Support targeted advertising campaigns
You can disable cookies in your browser, but some website functions may not work properly.
9. Data Retention
We keep personal information only as long as necessary:
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Client records – for the duration of the business relationship and as required by law
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Project and support records – up to 2 years after completion
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Marketing emails – until you unsubscribe
After this period, information is securely deleted or anonymised.
10. Access and Correction
You may request access to, or correction of, the personal information we hold about you.
Contact us at info@mainemarketing.com.au
11. Notifiable Data Breaches
If your information is involved in a data breach likely to cause serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) under the NDB scheme.
12. Complaints
If you believe we have breached your privacy, please contact us at admin@mainemarketing.com.au.
If unresolved, you can contact the OAIC:
Website: www.oaic.gov.au
Phone: 1300 363 992
13. Contact Us
Maine Marketing
Email: info@mainemarketing.com.au.
Phone: 0439861244